W&A Monthly Newsletter, May 2018: Hiding In Plain Sight – Hidden Costs and Low Cost Solutions
Outsourcing telecommunications solutions increases business capability, not cost.
“Although initially viewed as simply a way to slash costs, in recent years other reasons for outsourcing, including operational efficiency and the desire to focus on the core business, have moved to the forefront.” 1
Large companies often do not look at costs in non-operating areas (administrative work and processes) as carefully as one would expect, and oftentimes the potential to find cost savings is high. Generally, there are only a limited number of ways to reduce telecommunications costs and costs accrued from Office NPT™ (non-productive time):
- Outsource telecommunications management
- Find less-expensive suppliers
- Stay on top of new technology
- Use more efficient internal processes
By taking document, data, and process management (among other company-required administrative tasks) away from higher paid team members and putting them on the plate of a highly skilled, less pricey Technical Editor, organizations enable team members to focus on core competencies. It is an effective way to stretch your budget, increase productivity, and benefit from a cost reduction of up to 40%:
“Telecommunications is the second highest non-operating expense for the average Fortune 1000 firm. Most organizations can reduce these expenses by three to fifteen percent; some can cut costs by 30 to 40 percent. The key to achieving and maintaining lower telecom expenses is to understand industry drivers, technical alternatives, and effective telecom procurement and processing techniques.” 2
Costs associated with Office NPT™ can be reduced in virtually every organization.
With continuous changes in technology and company requirements, organizations must find solutions that lighten the administrative workload and smooth technology transitions. Here’s where they can start:
• Improve performance by allowing team members to focus on core competencies.
– Bringing on a Technical Editor can increase productivity by efficiently completing administrative tasks, being responsible for incorporating company requirements, and solving common IT problems, getting team members back on track quickly.
• Improve information management
– A Technical Editor can interface with the Document Controller or take on that role, managing document versioning, properly archiving controlled deliverables, and ensuring that the team can find the latest version quickly.
• Reduce risk
– Ensure that a clear, organized message is delivered, that similar deliverables are standardized for ease of use, and ensure that the latest version of a file is worked from.
• Increase compliance
– Have an extra set of eyes review requirements and deliverables, ensuring that company policies and processes are incorporated and satisfied the first time.
• If outsourcing, ensure that the company is reliable and has a robust foundation.
– You hire the individual, but you also want the support of the company behind them.
• Use the latest technology
– A Technical Editor from a company with many years of experience supporting similar teams can recommend technology and smooth the transition for all team members
• Reduced the cost of solutions by asking companies for competitive rates, or a variety of rates that are scaled to only the solutions you need.
• Ask if the company can help immediately; ensure that there is not an extended start time.
Increase the efficiency and productivity of your organization by reducing Office NPT™, saving time and money.
2. Telecommunications Cost Management
By: John Wilson
I remember once taking a trip to New Bedford to tour the waterfront and visit a whaling museum. It was a beautiful city and lovely waterfront, but underneath it was the corpse of an entire industry that once fed a lot of people and lit homes all over America. Whaling. I bet there was a time when no one could imagine it disappearing. Except, it did. Vanished. Almost overnight. There are a lot of people who think the same thing will happen to the U.S. oil industry. In fact, they’re actively pursuing it with the push toward solar and wind power and electric cars.
But, they’re hampered by a myopia peculiar to this country. They’re a little disconnected from life. By that, I mean they work their jobs, live in nice homes, and go to the store to buy what they need without really understanding where all that stuff comes from. They’ve likely never seen a slaughter house, visited a factory, or done any of the myriad hard things that need doing when it comes to creating consumer goods. We’ve moved manufacturing overseas, placed food processing plants in the wilderness of the US, and done everything we could to distance people from the “how” of making their goods. They just expect them to be in the stores. We’re a modern-day version of a Melanesian Cargo cult.
The other day I listened to a lady rail about the absolute need to ban fracking. This was at a meeting she drove to in her car wearing clothes made of synthetic material. The speaker did his best to talk her down and get her to understand there was a lot at play, but she was having none of it. She wanted fracking gone and the gasoline would just come from wherever when she pulled up to the pump. To her, the bathwater was dirty and needed dumping and someone else could look out for the baby.
Technology is advancing faster than ever. Every day there are new apps, new software programs, and new operating systems available. It’s hard to keep up.
Though you can find computer-based training, they can often be ineffective, especially if people are only in the beginning stages of trying out the new app or software tool. Learning the full functionality of new technology takes time and often comes at the price of productivity.
And then there’s the real elephant in the room: “I don’t have time for this.”
Tips: While companies may offer computer-based training, supplement with YouTube training videos. You’re highly likely to find many videos on every app or new software program you can think of. One video may work better for you than another by presenting material in a different way.
Tricks: If training videos aren’t helpful, contact us to have us come in and customize a training solution for your team. We can customize technology trainings to fit your needs, doing everything from creating a live, step-by-step training video using your processes and systems to hosting a live training session or sessions in your office. We can even have someone available onsite for a length of time to smooth technology transitions for your team. We can be available to answer questions, walk through steps with team members, trouble-shoot issues, and provide quick resolutions to issues.
New technology doesn’t have to come at the cost of your team’s time and productivity.
Don’t hesitate to use the Contact Us form on our website to request Tech Training.